It’s Time to Stop Complaining

by: Pamela Barden

Pandemic. Wildfires. Snowstorms. Killer hornets. Monoliths. The election… And the list goes on. We had more than enough to justify complaining in 2020.

Yet these events — especially COVID-19 — seem to have also given us a great excuse for abysmal customer service. Every other call I make seems to begin with...

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